Why Your Towing Service Should Make Use Of A 24-Hour Phone Answering Service
If you run a towing service and have not already hired a 24-hour phone answering service to help with some or all of your phone calls, consider using one of these companies for the following reasons and more.
Give Yourself and Your Employees a Break
You might work hard to help your customers with tows when they need them, and you might have hardworking employees that help, too. However, you can avoid the stress of you and all of your employees having to handle all of the calls that your towing company gets if you simply use a 24-hour phone answering service.
Focus on Running Your Business
If you run a small business, then you might handle a lot of the things for your towing business on your own. Answering phone calls when you are in the middle of hooking up a car on your tow truck can be challenging, however. With the help of a 24-hour phone answering service, you can focus on offering towing services and doing other things for your business, and you can allow the answering service to handle your phone calls for you. Then, they can provide information for those who call with questions, help with scheduling, and more while you are busy with other things.
Make Sure You Are There for Customers in Emergency Situations
Lastly, one of the main things that you might be concerned about when running your towing service is making sure that you are there for your customers when they need you. After all, people might call you during some of the most challenging and stressful times in their lives, such as after they have been involved in a car accident or when they are dealing with a major car repair that they are really stressed out about. When your customers need you to tow their vehicles in the middle of the night or on a holiday, you likely want to provide them with those services. If you use a 24-hour phone answering service, you can make sure that you do not miss any important phone calls. You can let the professionals from the answering service know that they can call you and let you know about emergency towing phone calls that might occur outside of business hours or during other times when you are not able to answer the phone.
Many towing companies do not make use of 24-hour phone answering services, but these companies can be very helpful for businesses like yours for the reasons outlined above and more. Contact a 24-hour phone answering service for more information.